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Depositors Complain About Heritage Bank’s Poor Service Delivery

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Depositors Complain About Heritage Bank’s Poor Service Delivery

NaijaNews reports that on account of recent alleged scandals rocking Heritage Bank, one of Nigeria’s commercial banks, to the effect that shareholders are apprehensive over customers’ inability to access their deposits, the bank, on Friday,  June 16, made clarification through a press statement.

In the statement, the bank explained that the reports in the public space are untrue.
They noted that the “articles” published in the media space, detailing the monumental scandal rocking the bank, in which staff members have been sacked and customers are unable to access their deposits, were published by using “unrelated facts and conjecture to create a fictitious narrative.”

The bank statement, made available on its Facebook wall and titled “Press Statement – Heritage Bank Plc,” and seen by OpenLife, reads in full:

It has come to our attention that articles have been published by certain media platforms, making allegations of diversion of funds. No funds were diverted by any member of staff. These allegations are wrong and defamatory. These articles have used unrelated facts and conjecture to create a fictitious narrative. Recently, Heritage Bank began implementation of its long-term sustainability plans premised on restructuring the bank, ensuring cost efficiency, management of its assets, and directing resources towards restoring the financial institution. The reduction in the workforce, who were duly compensated in line with the bank’s policy, was necessary to improve our pace on the path of growth, in line with our turnaround targets, and to be able to continue providing outstanding financial services to our customers. We remain focused and committed to collectively driving growth and delivering exceptional service to all. We will continue to work together to build a long-term sustainable future for our customers, employees, and all our stakeholders. Signed: Executive Management

In response,  some of the bank depositors and non-depositors, came out in numbers, through the same Facebook channel, to lament and narrate their sad experiences with the bank.

Some of these are reproduced below:

A social media commentator identified as Amanda Chisom said “But you never have money to pay customers? What sort of bank stays for hours without electricity in a banking hall? The one in Onitsha here, that’s how they behave always waiting for NEPA to bring light. Hardly see money in this bank.”

Donsolo Malizu said “Yesterday, I was turned back in their two branches with the reason that they have not opened yet… Heritage Bank.”
Prince Emma Emeka Ezeka disclosed that “NGN 171.84 is my current account balance in your bank. I opened an account with HB because is very close to my place of business. From ending of last year, I was unable to transfer more than 100k at once but not just only that. For two months now, my app refuses to open.”

Olanrewaju Luqman Adewumi Balogun
I can’t access my account on my phone since last month. I went to one of their branches here in Ibadan to get another debit card. They told me their machine in not working that I should visit another branch. I got to the other branch only to meet them without network. Which kind wahala be this?

Ada Ibitham
I can’t use online banking. App Hbpaddie isn’t working. I starved last weekend cos I was unable to use my debit card from Friday to Monday, USSD code isn’t working.  I will carry out a transaction but I don’t get debit alerts the way I used to before. For every 3-4 transactions, I get just 1 debit alert and it doesn’t come immediately. Sometimes, I don’t get credit alerts. For me to check my account balance, I have to transfer money from my account from another bank to my Heritage Bank since the aforementioned isn’t working. Sometimes, I don’t even see it at all. This is very annoying. I am thinking of even closing the account with all of this complaints.

Ifunanya Gift
I’ve started transferring my money out from the bank…you guys are messed up this period!

Grace Ugorji
I started to bank with heritage bank. And since then I have not had any issue until January this year 2023. Each time I withdraw any money it will read decline and yet money will be withdrawn from my account. I went to the bank and reported the issue and I was told that the money will be refunded. But until date and I even went to the bank and I was told that their server got burnt and that they are still working on it for the past two weeks that’s what they keep saying at the Ilorin, Kwara State branch, please you people should do something about Ilorin branch oooooo.

Stephen Chukwuebuka Emenike  ·
The continuous sacking of your staff won’t improve you as a bank. U guys should look for partners or more especially operate as a microfinance bank. All these fintech companies are even more stable than u guys

Senior Spirit
U people have refused to give me non indebtedness form… after being debited from Heritage Bank..is unfair
Ajibade Olalekan
My client was debited the sum of (101500) one hundred and one thousand five hundred Naira only POS. Date 15/05/2033. And the money has not been revised yet.

Oluwabusolami Odus
Pls what is happening! I can’t use online banking app hbpaddie isn’t working, ATM card isn’t dispensing ussd code isn’t working! Pls wat is going on ?
Prince Olajide Micheal Adeyemi
Heritage bank is not a bank to be used

Basheer Aliyu
I have been trying to log in the new HB padie app since last week but it keeps showing “unable to log in at this moment pls try again later”
Prince Aladesanmi Joseph
But someone can no access your mobile app since almost a month now. Your USSD is no go area. And you are doing as if you people are doing well. What is the purpose of using your Bank? There’s no any benefit for customers. Useless bank

Nweze Britney Nonye
You guys should give me my money before speaking this long grammar.
I can’t do any transactions online and I visited the bank yesterday morning to do a transaction which am yet to get till now.
Secondly, your bank mobile app lacks security. Other banks will ask for digits on your ATM or Token & send a code to your phone before you can access your app in a new phone but just put acct number & pin on Heritage app and the account pops up.
What kind of a bank is this?

Prince Jb
But I made some withdrawals and they went stressless successful. So I no understand why some people see every opportunity as a means of rubbishing others. As for Me (Joshua .C. Bassey) I have not experienced nor witnessed any hard time or toughness in making any transaction. Talking about Network problems; Even the best bank in Nigeria is going through same complain.
So, please make una take am easy. And You BANK, try too to carry your customers along as well as satisfy them as much as you can. Let there be a fair ground. I know You can be Better than some banks out there…

Ndulue Chinedu Princewill
So restructuring made you guys shut down your app hbpardi?
Customers can’t do transfers, no sms alerts, ATM   doesn’t pay and keeps declining and most times no cash over the counter? For over a month now? I have gotten another account and moving my funds small small. Keep restructuring. Be speaking big grammar until you guys loss your customers!!

Dora Ndukwu
The bank refused to give me atm card after several attempts without any headway, all they do is sending me credit alerts of consolidated interest of two naira every month end on the account that I abandoned for years now with one thousand, five hundred naira balance.

Jimmy Blings
I applied 4 an ATM card, hard 2 wait for like a month plus b4 I was called… I went thru same process three years ago, u guys should step up your game pls!!!

Sparkle Da Genuis
These people deducted N900 from my account for over a month now and still counting am yet to see my airtime or refund.
The day I’ll spark, I’ll do more than what these media articles are publishing.
I will so much rubbish the name of this bank all over the media that u guys will have to appease the gods.

Source Openlife

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Federal Mortgage Bank of Nigeria disburses N440 billion, delivers 39,000 homes since 1993 – Shehu Osidi

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Federal Mortgage Bank of Nigeria disburses N440 billion, delivers 39,000 homes since 1993 – Shehu Osidi

Federal Mortgage Bank of Nigeria disburses N440 billion, delivers 39,000 homes since 1993 – Shehu Osidi

The Federal Mortgage Bank of Nigeria (FMBN) has revealed it has disbursed N440 billion and delivered approximately 39,000 new homes under the National Housing Fund (NHF) scheme since its re-establishment in 1993.

This achievement was highlighted by the bank’s Managing Director and Chief Executive, Mr. Shehu Osidi, during his presentation at the 18th Africa International Housing Show in Abuja.

His presentation, titled “Financing the Housing We Need: A New Dawn at FMBN as an Institutional Enabler,” detailed the bank’s accomplishments in housing finance.

Osidi noted that, in addition to the N440 billion disbursed and the 39,000 new homes delivered, FMBN has provided around 25,500 mortgages and extended over 120,000 micro-housing loans, all offered under a single-digit interest rate lending regime.

“Since its re-establishment in 1993, the Bank has delivered about 39,000 new homes, about 25,500 mortgages and over 120,000 micro housing loans, all within a single-digit interest rate lending regime.

“Under the National Housing Fund (NHF) Scheme, it has registered 26,350 organisations and over 5.8 million cumulative contributors with over 1 million accounting for the self-employed sector.

“The Bank has disbursed the cumulative of N440 billion under its various loan windows to drive affordable housing finance for the Nigerian economy,” Osidi said.

Additionally, the FMBN Managing Director disclosed that in compliance with the provisions of the National Housing Fund Act, the bank has refunded N84.8 billion to 492,604 contributors who exited the scheme.

More insights
Highlighting more achievements of the Federal Mortgage Bank of Nigeria (FMBN), Osidi noted the recovery of N12 billion from the Federal Ministry of Finance.

This recovery was part of the N19 billion in wrongful deductions of National Housing Fund (NHF) contributions, which had been previously misconstrued as revenue under the 40% deduction regime. He further mentioned that FMBN continues to engage with relevant authorities to halt these deductions and recover the remaining balance of the trapped NHF funds.

Additionally, he explained that FMBN has expanded its loan products from mortgage financing to include housing construction, micro-housing financing, and rent-to-own options. New additions such as Home Improvement and Rent Assistance loans specifically target the non-salaried informal sector.

Osidi highlighted that the bank’s clientele now includes primary mortgage banks, real estate developers, housing cooperatives, and individual NHF contributors. Despite modest numbers, he emphasized that FMBN remains a key player in the housing sector.

He also outlined the executive management’s seven-point agenda, which focuses on enhancing automation, promoting cost efficiency, improving credit quality, effective project management, and expanding strategic partnerships to transform FMBN into a responsive and reliable institution.

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Analysis: Fidelity Pension Managers 2023 audited company and fund accounts

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Analysis: Fidelity Pension Managers 2023 audited company and fund accounts

Analysis: Fidelity Pension Managers 2023 audited company and fund accounts

Fidelity Pension Managers recently published its 2023 audited accounts, providing a summary overview of its financial health and fund performance.

This report provides a summary review and presents key financial highlights, financial ratios, fund performance, and the trend in the number of Retirement Savings Account (RSA) holders.

Financial Highlights
Total Revenue: Total revenue for the company rose 23% to ₦2.59 billion in 2023, up from ₦2.1 billion in 2022. From the reports, this increase is attributed majorly to higher fee income generated from the pension funds it has under management.
Profit After Tax (PAT): PAT rose 26% to ₦666 million, up on the previous year’s 21% rise.
Operating Expenses: Operating expenses rose slower than revenue and PAT by 22% to ₦1.76 billion from ₦1.44 billion, leading to a slight drop in the company’s cost-to-income ratio, which fell to 67.98% from 68.57%. The company seems to be relatively prudently managing financial resources, amidst rising costs and inflationary pressures.
Shareholder’s Funds: The company’s shareholders funds ended the year at ₦5.95 billion in 2023 up 5% from the ₦5.64 billion in 2022.
Return on Equity (ROE): ROE was a very low 11.21%. Whilst this is a slight improvement on 2022’s 9.41%, the company does not seem to be efficiently deploying shareholders’ equity to generate profits.

 

Financial and Fund Highlights

Corporate Audited Annual Results

Financial Ratios

Fund Performance Highlights
RSA Funds Performance: Fidelity Pensions offers six of the seven regulated RSA pension funds to the public. Notably, all six funds put in a better performance than the previous year, whilst only four funds out-performed the industry benchmark returns (see our article on benchmark returns here).

5-Year Audited Pension Funds Performance

Number of RSA Holders
RSA Growth: The growth in the number of RSA holders was another highlight of the year. Fidelity Pension Managers saw an increase of 2.48% in RSA holders, adding 8,005 new accounts to close the year at 331,124 RSA holders.

Demographic Analysis
Age Distribution: The majority of 330,000 RSA holders (83.9%) registered in 2023 fell within the age bracket of <30 years to 39 years, indicating a young and growing industry subscriber base. Of the 2023 registrations, Fidelity Pension Managers recorded 2.43% of this growth.


Conclusion
Fidelity Pension Managers has demonstrated improved financial growth in 2023, marked by increased revenue, higher profitability, and a growing RSA customer base. However, the company remains constrained by low assets under management, which limits its fee-generating potential. To overcome this challenge, Fidelity Pension Managers must focus on enhancing the performance of the funds it manages and attracting more RSA holders. Improved fund performance will not only benefit current RSA holders but also make Fidelity Pensions an attractive option for those looking to transfer their pensions.

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Zenith Bank maintains its position as Nigeria’s top bank in terms of Tier-1 capital for the 15th consecutive year.

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Zenith Bank maintains its position as Nigeria's top bank in terms of Tier-1 capital for the 15th consecutive year.

Zenith Bank maintains its position as Nigeria’s top bank in terms of Tier-1 capital for the 15th consecutive year.

Zenith Bank Plc for fifteenth consecutive year has retained its position as the Number One Bank in Nigeria by Tier-1 Capital in the 2024 Top 1000 World Banks’ Rankings, published by The Banker Magazine.

This ranking places Zenith Bank Plc as the 565th Bank globally with a Tier-1 Capital of $2.01 billion. The rankings, published in the July 2024 edition of The Banker Magazine of the Financial Times Group, United Kingdom, recognise Zenith Bank’s continued financial strength and stability.

They are based on the 2023 year-end Tier-1 capital of banks globally and remain the primary source for global bank financials used by most international organisations in their assessments of banks.

Tier-1 Capital describes capital adequacy, the core measure of a bank’s financial strength from a regulator’s perspective. According to the ranking, Tier-1 Capital, as defined by the latest Bank for International Settlements (BIS) guidelines, includes loss-absorbing capital, i.e., common stock, disclosed reserves, retained earnings, and minority interests in the equity of subsidiaries that are less than wholly owned. A strong Tier-1 capital ratio boosts investor and depositor confidence, indicating the Bank is well-capitalised and financially stable.

Commenting on this achievement, the Group Managing Director/CEO of Zenith Bank Plc, Dame (Dr.) Adaora Umeoji, OON, said, “We are deeply honoured to be recognised as the Number One Bank in Nigeria by Tier-1 Capital for the fifteenth consecutive year.

“This recognition is a testament to our strategic focus on sustainable growth, innovation, and customer satisfaction. It also emphasises our resilience and strength in navigating the ever-evolving financial landscape.

“Our dedicated team of professionals has remained steadfast in ensuring that we maintain our position at the forefront of the banking industry.” She extended her profound and sincere appreciation to the Founder and Chairman, Dr. Jim Ovia, CFR, whose visionary and transformative leadership has played a pivotal role in cultivating a resilient and thriving establishment.

“She also expressed her deep appreciation for the board’s insightful governance, the staff’s relentless dedication, and the unwavering loyalty of the bank’s esteemed customers to the Zenith brand.

Zenith Bank’s financial performance for the year was driven by a remarkable triple-digit growth of 125% in gross earnings, from N945.6 billion reported in 2022 to N2.132 trillion in 2023.

This growth led to an improved market share in both the retail and corporate segments despite a persistently challenging macroeconomic environment. The increase in gross earnings was primarily due to growth in interest and non-interest income. Interest income growth was attributed to the increase in the size of risk assets and their effective repricing, while non-interest income was driven by significant trading gains and gains from the revaluation of foreign currencies.

Zenith Bank recently commenced recapitalisation efforts with the conclusion of its Capital Markets Day held on 11th July 2024. It aims to raise the least amount of capital amongst its peers at N230 billion, considering it already maintains a robust capital base of N270.7 billion.

The Bank remains dedicated to supporting the growth of the Nigerian economy and providing its numerous customers with innovative and efficient banking solutions.

Zenith Bank’s track record of excellent performance has continued to earn the brand numerous awards, with these latest accolades coming on the heels of several recognitions. These include being recognised as the Number One Bank in Nigeria by Tier-1 Capital for the fourteenth consecutive year in the 2023 Top 1000 World Banks Ranking, published by The Banker Magazine.

The Bank was also awarded the Bank of the Year (Nigeria) in The Banker’s Bank of the Year Awards for 2020 and 2022; and Most Sustainable Bank, Nigeria in the International Banker 2024 Banking Awards.

Further recognitions include Best Bank in Nigeria for three consecutive years from 2020 to 2022 in the Global Finance World’s Best Banks Awards and Best Commercial Bank, Nigeria for three consecutive years from 2021 to 2023 in the World Finance Banking Awards.

Additionally, Zenith Bank has been acknowledged as the Best Corporate Governance Bank, Nigeria, in the World Finance Corporate Governance Awards for 2022 and 2023, and ‘Best in Corporate Governance’ Financial Services’ Africa for four consecutive years from 2020 to 2023 by the Ethical Boardroom.

The Bank’s commitment to excellence saw it being named the Most Valuable Banking Brand in Nigeria in the Banker Magazine Top 500 Banking Brands for 2020 and 2021, and Retail Bank of the Year for three consecutive years from 2020 to 2022 at the BusinessDay Banks and Other Financial Institutions (BAFI) Awards.

The Bank also received the accolades of Most Sustainable Bank, Nigeria, in the International Banker 2023 Banking Awards, Best Commercial Bank, Nigeria and Best Innovation in Retail Banking, Nigeria, in the International Banker 2022 Banking Awards.

Zenith Bank was named Bank of the Decade (People’s Choice) at the ThisDay Awards 2020, Bank of the Year 2021 by Champion Newspaper, Bank of the Year 2022 by New Telegraph Newspaper, and Most Responsible Organisation in Africa 2021 by SERAS Awards.

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